Identifying Microsoft Scam Calls

How to Identify a Scam Call (Phone Scam)

1. Unsolicited Calls

• Microsoft will never call you unsolicited. If you receive a call claiming to be from Microsoft, especially if you didn't request support, it’s likely a scam.

2. Threatening Language

• Scammers may threaten to suspend or lock your Microsoft account if you don't take immediate action. They might say, "Your account has been compromised, and we need to fix it right away."
• Microsoft will not call to threaten suspension or service interruptions

3. Requesting Remote Access

• A common tactic is when scammers ask for remote access to your computer, telling you they need to "fix a problem" with your device. Microsoft will never ask to remotely access your system without your permission.
• Scammers might use remote access to steal your information or install malicious software on your computer.

4. Asking for Payment or Personal Information

• Legitimate Microsoft support will never ask for personal information such as credit card numbers, Social Security numbers, or bank account details over the phone. If they ask for this, it’s a scam.
• They may also ask for payment for services like technical support or security software. Microsoft’s support is typically either free or part of a pre-paid service plan.

5. Caller ID Spoofing

• Scammers may spoof the caller ID to make it look like they are calling from Microsoft’s official number. Even if the number appears legitimate, it’s still possible for scammers to falsify the caller ID.
• Microsoft's customer support number in the U.S. is 1-800-642-7676, but always verify by visiting the official website if you’re unsure.

6. Pushing You to Act Quickly

• Scammers create a sense of urgency to pressure you into making quick decisions. If they say something like, "You need to act now to avoid a permanent account lock," or "We need payment immediately," it's a scam.

7. Offering Unusual or Too-Good-to-Be-True Solutions

• Scammers may claim they can solve a problem on your computer for a price, such as fixing fake viruses or offering "lifetime tech support" for an upfront payment.
• Legitimate Microsoft support won’t charge for simple troubleshooting or security checks.